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RETURNS

Returns Policy

We get it, sometimes things don’t fit or just don’t look right. We’re confident that you’ll love our products, but if for some reason you have a change of mind and want to return your purchase then we’re here to help. If you decide to return an item purchased from us within 60 days of receiving it you can. 

To qualify for a refund, you must agree to and comply with the following terms and conditions:

  • The item must be in its original, as new condition with all original labels and tags intact. We can’t offer a refund if you’ve used the product or damaged it in any way.
  • The item must be returned in its original packaging with the shipping protection intact.
  • You must be the original purchaser and able to provide us with proof of purchase if we request it.
  • You are responsible for the cost of shipping the item back to us. We recommend that you consider transit insurance for more expensive items as we can’t offer a refund for products that don’t make it back to us, or for  items which are damaged in transit. Please package the returned product with care.
  • You agree to us deducting a restocking fee of 10% of the original purchase price to cover the costs associated with shipping it to you, and the purchase and return payment processing fees. We will not refund any shipping fees on products being returned (i.e., shipping charged on international orders or any shipping charged separately on Australian orders)
  • We reserve the right to reject a refund or only issue a partial refund at our discretion if any of these conditions are not met.
  • You may elect to receive a refund as a store credit, or as a payment to your original payment method.
  • Note that gift cards are not refundable.

How to Return a Purchase

  1. Obtain a Returned Merchandise Authorisation (RMA) from us. To do that, fill in the online form by clicking the button below. Please don’t return anything until you receive an RMA number from us.
  2. When we receive the RMA form, and assuming you qualify for a refund, we will provide you with an RMA number and return instructions.
  3. When we receive the returned item(s), we’ll get in touch to let you know we’ve received it. Once we’ve confirmed that its condition meets the returns policy outlined above, we’ll process your refund to your credit card or PayPal account within 48 hours. Note that we will only refund the original purchase price less the restocking fee.
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